Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
We're available to assist you during our business hours, Monday–Friday, 8 AM – 5 PM Eastern Time (ET). If it is outside of business hours, there may be a delay in response.
My BetterLesson Account
A link appears to be broken
A link appears to be broken
Required fields are marked with an asterisk*
{"xsrfToken":"81773b953b117400b954a24addd0db836cb0b596_lout","branding":{"id":"2","key":"demo","name":"BetterLesson Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0ba15899-2ec4-4be5-8c29-cf836cf3af84/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2EwMjI5Zi04MWEwLTQxNjYtYTcyYi0xMzY2ZjlkMTMzNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYTE1ODk5LTJlYzQtNGJlNS04YzI5LWNmODM2Y2YzYWY4NCI6WyJyZWFkIl19LCJleHAiOjE3NzA3NzA3NzUsIm5iZiI6MTc3MDc3MDE3NX0.9vS1uqHYh_V2nADJN6gcLDVfOyvQBTkqTa0Bij1v1ko&client=bca0229f-81a0-4166-a72b-1366f9d13369&mode=fit","logoId":"0ba15899-2ec4-4be5-8c29-cf836cf3af84","isLogoAvailable":true,"helpCenterTitle":"How can we help you?","sharedPortalName":"BetterLesson Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"BetterLesson Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1b68eb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0addd56b-7acd-4a3f-ab08-3a972f25875b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2EwMjI5Zi04MWEwLTQxNjYtYTcyYi0xMzY2ZjlkMTMzNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhZGRkNTZiLTdhY2QtNGEzZi1hYjA4LTNhOTcyZjI1ODc1YiI6WyJyZWFkIl19LCJleHAiOjE3NzA3NzA3NzUsIm5iZiI6MTc3MDc3MDE3NX0.hUOGty9My7JyVoT7_aqKIcaVOjJJqhWmfm62nGaAUEk&client=bca0229f-81a0-4166-a72b-1366f9d13369&height=300&mode=fit","bannerMediaApiFileId":"0addd56b-7acd-4a3f-ab08-3a972f25875b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"demo","projectId":10026,"serviceDeskId":2,"name":"BetterLesson Support","description":"<p>Welcome to the BetterLesson Support Center!</p>\n<p>We're available to assist you during our business hours, Monday–Friday, 8 AM – 5 PM Eastern Time (ET). If it is outside of business hours, there may be a delay in response.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"47","name":"A link appears to be broken","descriptionHtml":"<p>A link appears to be broken</p>","callToAction":"A link appears to be broken","introHtml":"","icon":10472,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5,4,2,6],"key":""},{"id":"50","name":"Can I have my certificate for my professional development?","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"Can I have my certificate for my professional development?","introHtml":"","icon":10501,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[5,4,2,6],"key":""},{"id":"84","name":"Coach/Contractor Help","descriptionHtml":"","callToAction":"Coach/Contractor Help","introHtml":"","icon":10672,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[4,2,6],"key":""},{"id":"48","name":"I am unable to complete a BL course","descriptionHtml":"<p>I am unable to complete a course</p>","callToAction":"I am unable to complete a BL course","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"22","name":"I can’t access the event materials","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I can’t access the event materials","introHtml":"","icon":10482,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[2],"key":""},{"id":"26","name":"I can’t find my check-in link","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I can’t find my check-in link","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2],"key":""},{"id":"24","name":"I can’t find my Zoom link","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I can’t find my Zoom link","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2],"key":""},{"id":"36","name":"I can’t find notes, documents, or strategies from my coach","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"I can’t find notes, documents, or strategies from my coach","introHtml":"","icon":10467,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[5],"key":""},{"id":"34","name":"I can’t join my coaching session or find the link","descriptionHtml":"<p>I can’t join my coaching session</p>","callToAction":"I can’t join my coaching session or find the link","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"25","name":"I checked into the wrong session or group","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I checked into the wrong session or group","introHtml":"","icon":10499,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[2],"key":""},{"id":"29","name":"I don’t know my account email address","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I don’t know my account email address","introHtml":"","icon":10469,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4],"key":""},{"id":"44","name":"I have logged into BL Connect but do not see any courses","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I have logged into BL Connect but do not see any courses","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"37","name":"I need help contacting my coach","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"I need help contacting my coach","introHtml":"","icon":10466,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"43","name":"I need help logging into BL Connect","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I need help logging into BL Connect","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"31","name":"I need help logging into my event","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I need help logging into my event","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2],"key":""},{"id":"30","name":"I need help resetting my password","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I need help resetting my password","introHtml":"","icon":10469,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4],"key":""},{"id":"38","name":"I need help scheduling my meeting","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"I need help scheduling my meeting","introHtml":"","icon":10488,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[5],"key":""},{"id":"40","name":"I need help using Zoom","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"I need help using Zoom","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"28","name":"I want to change my account email address","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I want to change my account email address","introHtml":"","icon":10469,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4],"key":""},{"id":"33","name":"I’m having trouble registering for coaching","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"I’m having trouble registering for coaching","introHtml":"","icon":10467,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[5],"key":""},{"id":"27","name":"Other","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"Other","introHtml":"","icon":10469,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[5,4,2,6],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10531,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"35","name":"I can't find my past work with my coach","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"I can't find my past work with my coach","introHtml":"","icon":10520,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"39","name":"I need help uploading documents for my coach","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"I need help uploading documents for my coach","introHtml":"","icon":10520,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"42","name":"I want to change my email","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"I want to change my email","introHtml":"","icon":10469,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"23","name":"My Zoom link isn’t working","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"My Zoom link isn’t working","introHtml":"","icon":10470,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"20","name":"Other","descriptionHtml":"<p>Please describe your issue in detail. If you are attending a workshop, be sure to include the event or workshop name that you need help with.</p>","callToAction":"Other","introHtml":"","icon":10491,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"41","name":"Other","descriptionHtml":"<p>Please describe your issue in detail.</p>","callToAction":"Other","introHtml":"","icon":10520,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"BL Connect"},{"id":2,"name":"Workshops & Events"},{"id":5,"name":"Coaching"},{"id":4,"name":"My BetterLesson Account"}],"orderMapping":{"5":[50,33,34,36,38,40,37,47,27],"2":[84,50,31,26,24,22,25,47,27],"4":[84,50,28,30,29,47,27],"6":[84,50,43,44,48,47,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a178298-c4c9-35f4-92d6-42824d187540","appLinkName":"System Confluence","appLinkUrl":"https://betterlesson.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://betterlesson.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"BL","serviceDeskId":2,"kbLinkDomainURLs":["https://betterlesson.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2EwMjI5Zi04MWEwLTQxNjYtYTcyYi0xMzY2ZjlkMTMzNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NzEzNzUsIm5iZiI6MTc3MDc3MDE3NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.1dhK0qcyBUDoZAlqH25p0v5KL-HNo_RLVWn1zAGJlck","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"bca0229f-81a0-4166-a72b-1366f9d13369","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":47,"projectId":10026,"issueType":{"id":"10045","name":"IT Help"},"form":{"name":"A link appears to be broken","descriptionHtml":"<p>A link appears to be broken</p>","callToAction":"A link appears to be broken","intro":"","instructions":"<p>A link appears to be broken</p>","icon":10472,"iconUrl":"https://betterlesson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10053","fieldConfigId":"10179","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["A link appears to be broken"]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/47","calendarParams":{"firstDay":0,"date":"2026-02-10T19:36:15-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a178298-c4c9-35f4-92d6-42824d187540","appLinkName":"System Confluence","appLinkUrl":"https://betterlesson.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://betterlesson.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"BL","serviceDeskId":2,"kbLinkDomainURLs":["https://betterlesson.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2EwMjI5Zi04MWEwLTQxNjYtYTcyYi0xMzY2ZjlkMTMzNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NzEzNzUsIm5iZiI6MTc3MDc3MDE3NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.1dhK0qcyBUDoZAlqH25p0v5KL-HNo_RLVWn1zAGJlck","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"bca0229f-81a0-4166-a72b-1366f9d13369","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2022-08-05T16:40:57.027986Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[44,47,43],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Broken Link Issue Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"4f2d8957-52be-47d0-a3b9-1c57b0c96640"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear that you are experiencing a problem. Please provide as much information as possible about the problem. This will help us diagnose and fix your problem more effectively. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"1e19ed9e-0ec7-4713-839a-ea9a8e260429"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"fe049909-f41a-4de9-8dd6-bd739e9317fd"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"39a0deba-3e78-4b27-8039-f5876e08a995"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"29286d2a-e154-4eab-80d0-4059eec93dfb"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"c55694dc-99c4-4dcb-9f5f-3f4859222f12"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Status and Impact","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":41},"localId":"c46d7a3f-4563-40b2-a192-4b578088a61a"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"b279fe90-82b6-403d-b9fc-339092175a0b"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":42},"localId":"551f3364-c21e-487a-b527-180d05d0d9c4"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"3487a7ac-ab46-42a6-af09-c451d98d4cb1"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"87597dd6-0890-477c-8ac8-dd9b3dfe19ac"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#b3d4ff"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Engineering Response - ","marks":[{"type":"strong"}]},{"type":"text","text":"filled in by Engineering Team after ticket is escalated","marks":[{"type":"em"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":36},"localId":"bdbc2571-76d1-4e7b-b501-6a816a367987"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":37},"localId":"5a139515-deab-449d-9123-c4e04d98c681"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"6f92700e-4694-4e03-af6b-6e7e0a9a6699"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"20":{"i":{"co":{"cIds":{"19":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Triage Support","conditions":["20"]}},"questions":{"8":{"type":"pg","label":"Indicate your objective and/or what you were trying to accomplish:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"cs","label":"Are you a BL employee?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"4":{"type":"dt","label":"Date/Time","description":"Enter the date/time of when this incident happened:","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"44":{"type":"cs","label":"Who is this affecting?","description":"Choose ONE additional option","validation":{"rq":true},"choices":[{"id":"1","label":"A single individual","other":false},{"id":"2","label":"Multiple individuals in one account","other":false},{"id":"3","label":"Individuals across multiple accounts","other":false}],"questionKey":""},"37":{"type":"pg","label":"Recommended workaround","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"36":{"type":"pg","label":"Response","description":"What can you say about the bug? What is our plan for addressing it?","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"cs","label":"Device","description":"What device were you using:","validation":{"rq":true},"choices":[{"id":"4","label":"Computer","other":false},{"id":"5","label":"Mobile phone","other":false},{"id":"6","label":"Tablet/iPad","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"42":{"type":"cs","label":"Impact","description":"How greatly does this bug affect the work of the user or their environment? ","validation":{"rq":true},"choices":[{"id":"5","label":"Symptom is completely blocking a customer's BL experience now/today","other":false},{"id":"6","label":"Symptom exposes a data security or data privacy concern","other":false},{"id":"7","label":"Symptom is degrading a customer's BL experience now/today","other":false},{"id":"8","label":"Symptom is completely blocking a customer's future BL experience","other":false},{"id":"9","label":"Symptom is degrading a customer's future BL experience","other":false}],"questionKey":""},"18":{"type":"cm","label":"Browser","description":"In which browser(s) are you experiencing the problem","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"41":{"type":"cd","label":"Can you reproduce?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"3":{"type":"tu","label":"URL:","description":"Paste in the URL of the broken page/link:","validation":{"rq":true},"choices":[{"id":"1","label":"Highest","other":false},{"id":"2","label":"High","other":false},{"id":"3","label":"Medium","other":false},{"id":"4","label":"Low","other":false}],"questionKey":""},"2":{"type":"pg","label":"Describe in more detail","description":"Please describe the issue in more detail. What were the steps required to create the problem?","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"38":{"type":"tl","label":"Estimated timeframe","description":"What is the possible timeframe for development e.g. Q3 2020","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"4f2d8957-52be-47d0-a3b9-1c57b0c96640"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2022-08-05T16:40:57.027986Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[44,47,43],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Broken Link Issue Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"4f2d8957-52be-47d0-a3b9-1c57b0c96640"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear that you are experiencing a problem. Please provide as much information as possible about the problem. This will help us diagnose and fix your problem more effectively. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"1e19ed9e-0ec7-4713-839a-ea9a8e260429"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"fe049909-f41a-4de9-8dd6-bd739e9317fd"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"39a0deba-3e78-4b27-8039-f5876e08a995"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"29286d2a-e154-4eab-80d0-4059eec93dfb"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"c55694dc-99c4-4dcb-9f5f-3f4859222f12"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Status and Impact","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":41},"localId":"c46d7a3f-4563-40b2-a192-4b578088a61a"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"b279fe90-82b6-403d-b9fc-339092175a0b"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":42},"localId":"551f3364-c21e-487a-b527-180d05d0d9c4"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"3487a7ac-ab46-42a6-af09-c451d98d4cb1"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"87597dd6-0890-477c-8ac8-dd9b3dfe19ac"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#b3d4ff"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Engineering Response - ","marks":[{"type":"strong"}]},{"type":"text","text":"filled in by Engineering Team after ticket is escalated","marks":[{"type":"em"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":36},"localId":"bdbc2571-76d1-4e7b-b501-6a816a367987"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":37},"localId":"5a139515-deab-449d-9123-c4e04d98c681"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"6f92700e-4694-4e03-af6b-6e7e0a9a6699"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"20":{"i":{"co":{"cIds":{"19":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Triage Support","conditions":["20"]}},"questions":{"8":{"type":"pg","label":"Indicate your objective and/or what you were trying to accomplish:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"cs","label":"Are you a BL employee?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"4":{"type":"dt","label":"Date/Time","description":"Enter the date/time of when this incident happened:","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"44":{"type":"cs","label":"Who is this affecting?","description":"Choose ONE additional option","validation":{"rq":true},"choices":[{"id":"1","label":"A single individual","other":false},{"id":"2","label":"Multiple individuals in one account","other":false},{"id":"3","label":"Individuals across multiple accounts","other":false}],"questionKey":""},"37":{"type":"pg","label":"Recommended workaround","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"36":{"type":"pg","label":"Response","description":"What can you say about the bug? What is our plan for addressing it?","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"cs","label":"Device","description":"What device were you using:","validation":{"rq":true},"choices":[{"id":"4","label":"Computer","other":false},{"id":"5","label":"Mobile phone","other":false},{"id":"6","label":"Tablet/iPad","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"42":{"type":"cs","label":"Impact","description":"How greatly does this bug affect the work of the user or their environment? ","validation":{"rq":true},"choices":[{"id":"5","label":"Symptom is completely blocking a customer's BL experience now/today","other":false},{"id":"6","label":"Symptom exposes a data security or data privacy concern","other":false},{"id":"7","label":"Symptom is degrading a customer's BL experience now/today","other":false},{"id":"8","label":"Symptom is completely blocking a customer's future BL experience","other":false},{"id":"9","label":"Symptom is degrading a customer's future BL experience","other":false}],"questionKey":""},"18":{"type":"cm","label":"Browser","description":"In which browser(s) are you experiencing the problem","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"41":{"type":"cd","label":"Can you reproduce?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"3":{"type":"tu","label":"URL:","description":"Paste in the URL of the broken page/link:","validation":{"rq":true},"choices":[{"id":"1","label":"Highest","other":false},{"id":"2","label":"High","other":false},{"id":"3","label":"Medium","other":false},{"id":"4","label":"Low","other":false}],"questionKey":""},"2":{"type":"pg","label":"Describe in more detail","description":"Please describe the issue in more detail. What were the steps required to create the problem?","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"38":{"type":"tl","label":"Estimated timeframe","description":"What is the possible timeframe for development e.g. Q3 2020","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"4f2d8957-52be-47d0-a3b9-1c57b0c96640"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}